Privacy

Bloomwork is a floral design studio based in Toronto, Ontario, operating from 108 Ossington Avenue. This privacy policy explains how we collect, use, and protect your personal information when you interact with us — whether through our website, our inquiry forms, or in person at the studio.

We believe that trust is the beginning of every good collaboration, and that begins with being transparent about how we handle the information you share with us.

When you reach out through our contact form, we collect your name, email address, and the message you choose to send. These are the things we need to understand what you are imagining and how we might help bring it to life.

We may also receive limited context about the visit to help us understand the inquiry, improve the form, and prevent spam.

We do not collect payment information through this website. Payment details are handled separately through our invoicing process.

We use your information to respond to your inquiries, prepare and send project proposals, and communicate about the event or project you described.

We never sell, rent, or trade your personal information. Not to other florists, not to event planners, not to anyone. Your information exists in our care for one purpose: the conversation between us.

We use privacy-friendly analytics to understand site performance and improve the experience.

We do not use advertising trackers or sell visitor data. For more detail on browser storage, see our Cookie Policy.

Inquiry information is kept only as long as reasonably needed to respond and maintain our business records. You may ask us to delete your inquiry at any time.

Your browser may remember temporary page preferences and whether an inquiry was sent. It does not store your name, email, or message. You can clear this information through your browser settings.

Analytics data is kept according to our service settings and applicable privacy terms.

We share information only with the service providers who help us host the website, measure site performance, and deliver inquiries. Each is governed by its own privacy and data-processing terms.

We do not share your information with anyone else. No data brokers, no advertising networks, no partners you have not heard of. The circle is small and intentional.

You have the right to access the personal information we hold about you, request corrections to anything that is inaccurate, request that we delete your information entirely, and withdraw consent where consent is the basis for processing.

You also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada if you feel your information has been mishandled — though we would always prefer you reach out to us first so we can make it right.

To exercise any of these rights, email us at hello@bloomwork.ca.

We use industry-standard security measures to protect your information, including encrypted connections via HTTPS, secure managed hosting, and limited access to personal data within our team.

No method of transmission over the internet is completely secure — that is true for every website you visit. But we take every reasonable precaution to keep your information safe, and we treat it with the same care we would want for our own.

If we make material changes to this policy, we will update this page and note the date below. We will not retroactively change how we use information you have already provided without your consent.

Policies, like gardens, need tending. But we will never quietly rearrange the beds.